Customer Service Specialist – Access Control

Location: Washington, DC
Date Posted: 12-18-2018
This position is responsible for receiving and processing visitors to a federal agency in accordance with security guidelines.

  • Provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
  • Receive and process visitors to the client site in accordance with established Visitor Management and security guidelines; provide direct support to visitors and employees, assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access.
  • Assist with the management of the Visitor management program to include processing requests for access to the client site utilizing a centralized database which tracks visits/visitors, parking, and personnel currently assigned to the site.  Ensure that all requisite information is input into the database in a timely, efficient, and accurate manner.
  • Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate.
  • Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise.
  • Maintain hard-copy and electronic logs of all visitors.
  • Assign badges to visitors and ensure badge accountability
  • Issue parking passes as appropriate
  • Active DHS Suitability and/or Secret level security clearance preferred.  (Must successfully pass a background investigation and obtain a security clearance to start, therefore, US Citizenship is required.)
  • Bachelor's degree; High School diploma (or equivalent) plus four years of relevant work experience may be substituted for degree
  • Experience in security or access control and administration of security information and programs, desired
  • Ability to read and interpret guidelines and Standard Operating Procedures
  • Excellent customer service and communication skills
  • Experience in data entry with excellent attention to detail
  • Computer and Office Skills:  MS Office (Word, Excel, PowerPoint,), Outlook, Web-based mail, and web browsers
  • Ability to obtain terminal operator certification from client training course

About Competitive Innovations, LLC
Competitive Innovations (CI) is a solutions provider to government and industry, headquartered in Arlington, Virginia.  CI serves customers with critical requirements – including national and cyber security -- in information technology, management, mission support, training, and web solutions.  Founded in July 1999, CI is committed to the core values of integrity and service.  CI is a small business concern, Microsoft Gold Certified Partner, and Kentico Gold Partner proudly serving both public and private sector customers.   

Competitive Innovations, LLC is an Equal Opportunity Employer (EOE).
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